Help readers keep up with changes to the documentation they rely on. With knowledge base subscriptions, readers can follow documents and receive email notifications when you publish updates.
Enable subscriptions in your knowledge base to give everyone a simple way to stay informed.
Subscriptions are not available for knowledge bases protected by a password or single sign-on (SSO).
Click any of the following links to skip ahead:
Overview
Readers can subscribe to individual documents or folders in your knowledge base, with the option to include child documents. Subscribers receive a daily email when you publish updates to content they follow. If there are no updates, they will not receive an email.
Readers manage their own subscriptions and can unsubscribe at any time. When you publish a document update, you can choose whether to notify subscribers.
Enable subscriptions
Enable subscriptions in your knowledge base settings so readers can subscribe to document updates.
Navigate to Settings → Workspace → Knowledge bases.
Select the knowledge base you want to configure.
Open Overview → Subscriptions and enable document subscriptions.
When subscriptions are enabled, readers can use the Subscribe button in the upper-right corner of a knowledge base document.
If you protect a public knowledge base with a password or SSO, subscription emails are automatically paused. The Subscribers field and Send to subscribers toggle are also hidden.
Subscribe to document updates
To follow a document or folder:
Open a document in the knowledge base.
Click Subscribe in the upper-right corner.
Enter your email address. Choose whether to include child documents.
Follow the instructions in the confirmation email to verify your subscription.
The confirmation link opens a page where you can manage your subscriptions.
View subscribers
You can see who has subscribed to a document from its source document in your workspace.
Find the Subscribers field and click View subscribers to see each subscriber's email address and subscription date.
Subscribers manage their own subscriptions. Knowledge base administrators cannot unsubscribe readers on their behalf.
Notify subscribers about updates
Subscribers receive email notifications when you publish changes to document content. Changes to other document fields do not trigger notifications.
If you want to publish an update without notifying subscribers, turn off the subscriber notification option in the Publish dropdown.
Subscription emails use your knowledge base's colors and header. You cannot customize the email text.
Manage subscriptions
Readers can access their subscription management page from subscription emails. The page lists the documents they have subscribed to and lets them unsubscribe from individual documents or all document updates.
To stop receiving all document updates, select Unsubscribe from all document updates in a subscription email.