This article discusses functionality that is included in the Aha! Ideas Advanced plan. Please contact us if you would like a live demo or want to try using it in your account.
Gainsight helps companies track and manage customer interactions. Much like our Salesforce integration , the Aha! Ideas integration with Gainsight allows customer-facing teams to add ideas to your ideas portal — so you can centralize feedback from another channel, and they never have to leave their tool of choice. It is a wonderful situation for both teams, and when you have deeper insights into the functionality that would most help, your product and your customers will benefit immensely.
This integration is created, managed, and maintained entirely by Gainsight . You do not have to configure anything in Aha! Ideas to use it.
Overview
The Aha! Ideas integration with Gainsight is created, managed, and maintained entirely by Gainsight. They have broken the integration into two parts:
Configure product requests walks through how to set up and configure the integration.
Create an enhancement request walks through how to submit Gainsight product requests (known in Aha! Ideas as ideas) on behalf of a customer.
Configure product requests walks through how to set up and configure the integration.
Create an enhancement request walks through how to submit Gainsight product requests (known in Aha! Ideas as ideas) on behalf of a customer.
Use these resources to install, configure, and customize the integration — including the ability to customize field mappings.
Do you want to associate your Gainsight requests with customer organizations? Contact us to trial the Aha! Ideas Advanced plan in your Aha! account.