Troubleshoot single sign-on issues

In most cases, once you save your single sign-on (SSO) configuration in your Aha! account, you are ready to go — no further configuration needed.

In case you do run into trouble, we have gathered some of the most common SSO issues here, along with recommended solutions.

The best place to start in most of these situations is the integration log messages for your SSO configuration. Those messages will help diagnose and solve the problem.

Please click any of the following links to skip ahead:

• Required user permissions

• Users registered for multiple Aha! accounts cannot be configured as SSO users

• An error occurred attempting to log you in: identity provider not configured

• An error occurred attempting to log you in: current time is earlier than NotBefore condition

• SAML response certificate does not match fingerprint

• Users named "Unknown Unknown"

• Changing email domains

• Error screen from identity provider