You spend a lot of time talking to customers, and even more time analyzing and highlighting what you learned. With AI-powered transcript analysis (available in Aha! Discovery Advanced), you can quickly uncover valuable insights, identify key customer quotes, and more. Use the AI assistant to analyze customers interviews in a fraction of the time it would take to do it manually.Click any of the following links to skip ahead:
Overview
Researchers with workspace contributor access can access the AI assistant (available with the Aha! Discovery Advanced plan) from an interview's Details view. Use it to analyze an interview, helping you capture key highlights, quotes, and other insights from customer conversations.
The AI assistant works by analyzing text in an uploaded .VTT file. If you are using the Zoom or Microsoft Teams integration, a .VTT file of your recorded meeting will upload soon after the meeting ends. But you can also upload a .VTT file of a recorded meeting manually — just export it from your meeting service and upload it to your interview.
Click the pencil icon to access the AI assistant. Then select the type of analysis you want the AI assistant to do. The AI assistant will analyze the entire transcript instantly and add its response directly to the interview's Details page.
Your account data is not used to train the AI model. Account administrators can disable and enable AI features from account settings.
Summary
Use the AI assistant to generate a summary of your entire transcript. The AI-generated summary will be added to the left of your interview Details page.
Select Summary from the AI menu to get started.
If you want AI to summarize only a specific part of a transcript, select the text you want to analyze and click Summary on the highlights toolbar.
Sentiment
Use the AI assistant to analyze sentiment conveyed by your interview participants. The AI-powered sentiment analysis will be added to the left of your interview Details page.Select Sentiment from the AI menu to get started.
Quotes
Use the AI assistant to identify meaningful quotes in your transcript. Quotes will be added to the Highlights side panel. They will then be available to pull into interview and study insights reports.
Select Quotes from the AI menu to get started.
Learnings
Use the AI assistant to identify valuable learnings in your transcript. Learnings will be added to the Highlights side panel. They will then be available to pull into interview and study insights reports.Select Learning from the AI menu to get started.