Zoom is a popular meeting service that organizations use to host meetings, webinars, and interviews. Zoom meeting hosts can record and export videos and transcripts. This article provides instructions and considerations for recording and exporting meetings from Zoom before importing a meeting as an interview record in Aha! Discovery.
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Confirm Zoom settings
You will need one of the following Zoom plans to record transcripts for Zoom cloud recordings: Pro, Business, Education, or Enterprise.
To save and export videos and transcripts from Zoom, you must first enable cloud recording and transcripts for your organization. An administrator in your Zoom account can do this for you.
Sign in to the Zoom web portal as an admin. You will need permission to edit account settings to do this.
Click Account Management from the navigation menu and select Account Settings.
Click the Recording & Transcript tab.
Click the toggle next to Cloud Recording to enable it.
In the Advanced cloud recording settings, check the box next to Create audio transcript.
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Click Save.
Note: You can also enable cloud recording and transcripts for a specific group or user.
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Zoom support resources |
Record a meeting
To record a meeting from the Zoom desktop app:
Start the meeting.
Click Record. Then, click Record to the Cloud to begin recording.
Your recordings will take approximately two times the duration of your meeting to process, but may take longer.
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Zoom support resources |
Export from Zoom
You can skip the time it takes to export and import files with the Zoom integration (included in Aha! Discovery Advanced). The integration enables you to generate meeting links automatically as interviews are scheduled, then import recordings from those meetings automatically.
You can download the video and transcript together for Zoom meetings that were added to the cloud.
Log in to your Zoom web portal and navigate to Recordings and Transcripts.
Find the recording you want to download and click ... to access its More options menu. Then, click Download (2 files).
Confirm that you want to download the video and transcript.
Both the MP4 video file and VTT transcript file will save to your computer.
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Zoom support resources |
Import to Aha! Discovery
Workspace contributors can import transcripts and videos directly as interview records in Aha! Discovery. Transcripts must be in VTT, DOC, or DOCX format. Videos must be in MP4 format.
To import a transcript or video file:
Navigate to the interview and open its Details view.
Click Upload transcript or Import video to import your file. Alternatively, you can drag and drop the file into the box that says Drop video or transcript here to upload.
The transcript will load in the main body of the interview's Details page. From here, you can manually highlight insights or use AI-powered transcript analysis (available in Aha! Discovery Advanced) to capture key learnings, analyze sentiment, and more.
The video will display in the upper-left corner of the interview's Details page. When you play the video, dialogue will be underlined in the transcript so you can follow along.