What to do if you cannot export PDFs while using the Chrome browser

Aha! Roadmaps

If you access your Aha! account through the Chrome web browser, you may see errors when you try to export saved views to a PDF. This is a known issue we have seen for some users with Chrome, and it is caused by a setting for how Chrome displays PDF files.

To resolve this, in Chrome:

  • Click on the More options menu in the upper right and select Settings

  • Select Privacy and security on the left hand side

  • Select Site settings

  • Scroll to the bottom of the page, and click on Additional content settings to expand the list

  • In the expanded list, click on PDF documents

  • Select Open PDFs in Chrome

This should resolve the issue for you.

If you get stuck, please reach out to our Customer Success team. Our team is made up entirely of product experts and responds fast.


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