This article is a collection of frequently asked questions about AI functionality to help you get the most out of your Aha! account. Explore how AI functionality is integrated across Aha! products to enhance your experience and productivity at every stage of the product development lifecycle.
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What AI features are included in Aha! Roadmaps?
All Aha! Roadmap plans include AI features and have access to the AI assistant. The AI assistant relies on credits, which will be at no cost during the early access period.
The following table summarizes the AI features currently available in Aha! Roadmaps and how each one works. By adding Advanced plan functionality from other Aha! products, Aha! Roadmaps users can access additional AI features.
Feature |
Available in ... |
How AI is used |
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Search through your account data for relevant records and insights |
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Generate release notes based on feature names and descriptions |
Is my account data used to train the model?
No. Aha! does not use your content to train AI models. We never share your data with other customers or use it for model development.
What AI features are included in Aha! Discovery?
While all Aha! Discovery accounts have access to the AI assistant, advanced AI features are available in the Aha! Discovery Advanced plan. The AI assistant relies on credits, which will be at no cost during the early access period.
The following table summarizes the AI features currently available in Aha! Discovery and how each one works:
Feature |
Available in ... |
How AI is used |
|---|---|---|
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AI generates a brief summary of the transcript to help you quickly understand the conversation's main themes |
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AI analyzes the interview and extracts key positive, negative, and neutral sentiments |
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The AI assistant pulls out quotes and learnings and summarizes specific sections from the transcript |
Is AI used during the interview itself?
No. AI is only applied after the transcript is available. It does not run in real time or affect the interview recording process.
Are my interviews or notes used to train the model?
No. Aha! Discovery does not use your content to train AI models. We never share your data with other customers or use it for model development.
What AI features are included in Aha! Ideas?
Both Aha! Ideas plans include AI features and have access to the AI assistant. The AI assistant relies on credits, which will be at no cost during the early access period. The following table summarizes the AI features currently available in Aha! Ideas and how each one works:
Feature |
Available in ... |
How AI is used |
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Search through your account data for relevant records and insights |
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The AI assistant uses the names and descriptions of ideas you select and determines how similar they are to one another. It generates a name for each suggested theme by summarizing the topic of idea names within each theme. |
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The AI assistant looks at ideas linked in your Research tab's titles, descriptions, portal comments, merged ideas, and proxy votes to generate a structured analysis in a workspace note |
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The AI assistant analyzes idea titles and descriptions across your account to identify similar ideas |
Is my account data used to train the model?
No. Aha! does not use your account data to train AI models. We never share your data with other customers or use it for model development.
What AI features are included in Aha! Whiteboards?
The following table summarizes the AI features currently available in Aha! Whiteboards:
Feature |
Available in ... |
How AI is used |
|---|---|---|
The AI assistant uses content on a whiteboard to generate new content, make adjustments to existing content, or iterate on an image a user uploads. This can be used for wireframing. |
Is my whiteboard data used to train the model?
No. Aha! does not use your content to train AI models. We never share your data with other customers or use it for model development.
What AI features are included in Aha! Knowledge?
While all Aha! Knowledge accounts have access to AI-powered search and the AI assistant, advanced AI features are available in the Aha! Knowledge Advanced plan. The AI assistant relies on credits, which will be at no cost during the early access period.
The following table summarizes the AI features currently available in Aha! Knowledge and how each one works:
Feature |
Available in ... |
How AI is used |
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Search through your account data for relevant records and insights |
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AI search uses a query's length, keywords, and semantic structure to determine the type of search results they might be looking for |
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Instantly translate knowledge base documents into more than 70 languages |
Is my document data used to train the model?
No. Aha! does not use your data to train AI models. We never share your data with other customers or use it for model development.
What AI features are included in Aha! Teamwork?
All Aha! Teamwork accounts include AI features and have access to the AI assistant, though the amount of available credits differs by plan. The AI assistant relies on credits, which will be at no cost during the early access period.
The following table summarizes the AI features currently available in Aha! Teamwork and how each one works. By adding Advanced plan functionality from other Aha! products, Aha! Teamwork users can access additional AI features.
Feature |
Available in ... |
How AI is used |
|---|---|---|
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Search through your account data for relevant records and insights |
Is my account data used to train the model?
No. Aha! does not use your content to train AI models. We never share your data with other customers or use it for model development.
What AI features are included in Aha! Develop?
All Aha! Develop accounts include AI features and have access to the AI assistant, though the amount of available credits differs by plan. The AI assistant relies on credits, which will be at no cost during the early access period.
The following table summarizes the AI features currently available in Aha! Develop and how each one works. By adding Advanced plan functionality from other Aha! products, Aha! Develop users can access additional AI features.
Feature |
Available in ... |
How AI is used |
|---|---|---|
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Search through your account data for relevant records and insights |
Is my account data used to train the model?
No. Aha! does not use your content to train AI models. We never share your data with other customers or use it for model development.
Security and privacy
Where is the data processed?
AI processing is performed in your account's region or the United States using secure infrastructure.
How do you protect sensitive customer information?
All AI functionality adheres to the same strict privacy and security standards as the rest of Aha! — including encryption in transit and at rest, role-based access, and audit logging. Transcripts and interview data remain private. You can edit transcripts manually to remove any sensitive information.
What third party models are involved?
AI features in Aha! Discovery use models from Amazon Web Services, Google, and OpenAI. These models operate on secure infrastructure and are designed for enterprise customers.
Governance and control
Can I disable AI features?
Yes. Account administrators can disable AI-powered functionality in their account settings at any time by heading to User menu -> Settings -> Account -> AI control.
How do AI credits work?
All paid Aha! software accounts include AI credits as of October 22, 2025. The total amount is determined at the account level based on your plan and number of paid seats. If your account uses multiple Aha! products, the plan with the most credits included is used for each seat when calculating the total.
If you have enabled AI in your Aha! account, credits are used each time someone uses the AI assistant. Administrators can monitor usage in their account settings to see how the team is adopting AI and track broader adoption trends as AI becomes part of daily workflows. They can also set usage limits.
Can admins monitor AI usage?
Yes. Workspace admins can audit usage through interview records and insights reports, which clearly indicate when AI-generated content is present.