This article discusses functionality that is included in the Aha! Knowledge Advanced plan. Please contact us if you would like a live demo or want to try using it in your account.
Visitors to your knowledge base want to find answers fast. Enable AI-powered knowledge base search to help them get answers to specific questions — without having to read multiple documents.
AI search is trained on the documents currently published in your knowledge base. As you add and remove documents, Aha! Knowledge reindexes AI search so it is trained on the most current information.
Your knowledge base content is not used to train AI models.
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Keyword search
Keyword search helps visitors find relevant documents by matching the words in their query to titles and content in your knowledge base. It works best when someone knows the terms they are looking for, such as a feature name or a specific setting. Results are ranked so that the most relevant matches appear at the top, based on how closely the keywords match the indexed content.
When visitors ask more conversational questions or need a synthesized answer, AI search can complement keyword search by providing an AI-generated summary alongside traditional results.
AI search
AI search helps visitors get direct answers to specific questions by using the content already published in your knowledge base. It interprets the full query to understand whether someone is asking a question or looking for general information. When a question-style query would benefit from a focused response, AI search uses your existing documents to generate a summary and suggest follow-up questions, while still showing traditional keyword search results.
Enable AI search
Customizations administrators can enable AI search in a knowledge base's settings. If you have multiple knowledge bases in your account, you can choose whether to enable AI search for each individual knowledge base.
AI search is enabled by default for new knowledge bases created after October 9, 2024.
Navigate to User menu -> Settings -> Account -> Knowledge bases and click a knowledge base's name to access its settings.
Within settings, navigate to Overview -> General -> AI Search and check the box next to Enable AI search.
If you are using Aha! Knowledge Advanced with Aha! Roadmaps and you do not see AI search settings in your knowledge base settings, confirm that you have configured AI control settings on the account level.