This article discusses functionality that is included in the Aha! Knowledge Advanced plan. Please contact us if you would like a live demo or want to try using it in your account.
Visitors to your knowledge base want to find answers fast. Enable AI-powered knowledge base search to help them get answers to specific questions — without having to read multiple documents.
AI search is trained on the documents currently published in your knowledge base. As you add and remove documents, Aha! Knowledge reindexes AI search so it is trained on the most current information.
Your knowledge base content is not used to train AI models.
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Enable AI search
Customizations administrators can enable AI search in a knowledge base's settings. If you have multiple knowledge bases in your account, you can choose whether to enable AI search for each individual knowledge base.
AI search will be enabled by default for new knowledge bases created after October 9, 2024.
Navigate to Settings ⚙️ -> Account -> Knowledge bases and click a knowledge base's name to access its settings.
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Within settings, navigate to Overview -> General -> AI Search and check the box next to Enable AI search.
If you are using Aha! Knowledge Advanced with Aha! Roadmaps and you do not see AI search settings in your knowledge base settings, confirm that you have configured AI control settings on the account level.
Search experience
Sometimes a visitor to your knowledge base is looking for general information about a topic, and sometimes they are looking for a specific answer to a question they have. AI search uses their query's length, keywords, and semantic structure to determine the type of search results they might be looking for. For example, searches using interrogative pronouns like "how" and "what" that are phrased like a question are likely to return an AI summary, and single-word queries are more likely to return traditional search results.
If AI search determines that a summary will be useful, it will return both traditional search results and an AI summary. Visitors can expand the AI summary to read more and ask followup questions to narrow in on the specific information they need.
To see the difference, try searching the Aha! knowledge base for "publishing." Then search for "how do I publish a document." Both search queries will return traditional results, but "how do I publish a document" will also return an AI summary and allow the visitor to ask a follow-up question.