You can summarize an interview, but the clearest insight comes from hearing a customer speak in their own words. Create a clip directly from an interview transcript to capture the customer's tone, pacing, and intent. Then share it with the team so everyone can play it and understand the full context.
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Overview
Clips are a highlight type in Aha! Discovery that capture short video or audio moments from an interview. Contributors can create them directly from highlighted text in an interview transcript. Once saved, you can add them to insights reports or link them directly to Aha! records. Then anyone in your Aha! account — including reviewers and viewers in Aha! Roadmaps — can view them.
Clips are included in the highlights list report like any other highlight.
Generate clips with Elle
Use Elle when you want to find important customer moments quickly without selecting each passage yourself. Elle can review the interview transcript and generate clips that capture meaningful parts of the conversation.
Open the interview's Details view.
Open the Elle window and select Clips.
The Elle chat window opens and Elle begins generating clips.
After Elle finishes generating clips, select View highlights review them in the interview's Highlights panel. These clips are meant to capture complete customer moments that are easier to watch, share, and discuss.
Create a clip manually
Create a clip the same way you create other highlights — directly from the transcript of an uploaded audio or video file:
Open the interview's Details view.
Highlight the text in the transcript that you want to capture and Create a clip.
Preview the clip in the Edit clip window. Adjust the clip's start and end by dragging the handles on the timeline.
Add a title and description. This displays on the highlight and tells other viewers what the clip is about.
Click Create to save the clip.
The clip appears in the interview's Highlights side panel. It is also listed in the highlights list report.
Share a clip
Share clips so colleagues can hear the customer in their own words without reviewing the full interview. Copy a secure link to a single clip and send it to people who are not Aha! users.
From the Highlights side panel, hover over the clip you want to share and select Share clip.
The clip's URL copy to your clipboard immediately. Paste it wherever you want to share it.
When you paste a shared clip link into Slack or Microsoft Teams, the preview shows helpful clip details before someone opens it. In Slack, the preview can include the clip title, description, study name, interview date, organizations, tags, and a thumbnail. In Microsoft Teams, the preview can include the clip title, description, and a thumbnail.
Anyone with the link can open the clip and play it. They will see helpful details about the interview, such as the organization, interview date, and clip description, but they will not get access to the full interview or your Aha! account.
You can stop sharing at any time. Open Manage shared link. Then select Manage link. From here you can turn off Enable share as webpage, or select Generate new link. When you generate a new link, the previous link no longer works.
Account administrators can control whether users can share clips from Share as webpage security settings within your account settings. These settings are available for accounts using Aha! Discovery with Aha! Roadmaps or Aha! Ideas.
Link a clip to an Aha! record
If you use Aha! Discovery with Aha! Roadmaps or Aha! Ideas, you can link a clip to features, epics, initiatives, and ideas in your Aha! account.This helps you connect customer evidence to the work your team is planning.
Hover over a clip in your Highlights side panel.
When the Aha! icon appears in the upper right, click Link to an Aha! record.
Search for the record you want to link to using the search bar.
Click the + icon next to each record you want to link to the clip. Then click Link to record.
Once linked, the clip will appear on the record's Research tab.