You receive important feedback every day. Customers and stakeholders email you requests, bug reports, and new ideas. It is easy to respond and then move on — leaving those insights scattered across inboxes and support tools instead of in a central place where your team can review and act on them.
Emailed ideas keep this feedback organized. When you forward a feedback email to your ideas portal address, Aha! Ideas turns the message into a structured idea in your workspace. The email subject becomes the idea Summary, the body becomes the Description, and your team can comment, prioritize, and connect the idea to planned work.
You have additional ways to bring feedback into the same system. Feedback webhook automation can analyze conversations in tools such as Zendesk and Freshdesk and create ideas automatically. You can also use the Aha! Ideas Chrome extension to capture ideas while you browse support tools.
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Overview
You can submit ideas to your workspace by sending them via email. This enables you to submit ideas without visiting your portal or logging in.
When you email an idea:
The email subject becomes the idea Summary.
The email body becomes the idea Description.
The sender's email address becomes the idea Creator (and appears in the Creator field unless you have anonymized ideas in your portal).
The sender receives the thank-you email configured in your ideas portal confirming their submission. They will also automatically receive updates about the idea they submitted.
The idea appears in your workspace and will align with the visibility settings configured for your ideas portals.
Enable your portal's spam filter to reduce the chances of spam emails being sent to your ideas portal.
Email an idea
To find the address you should use when emailing ideas, go to the User menu -> Settings → Workspace → Ideas → Configure. Copy the address in the Ideas via email field and provide it to anyone on your team who might need to email ideas.
Send an email to the address whenever it is the most convenient way submit an idea. When you receive an email from a stakeholder containing feedback, simply forward the email to the address to submit it directly to your ideas portal as an idea.
Only use the unique address found in your workspace settings for emailed ideas. Forwarding a shared email address to the unique address in Ideas via email can introduce a security risk.
Enable the spam filter
Ideas portals are often public facing, and emailed submissions can introduce spam. Enabling the spam filter addresses this problem. You will need to be an administrator with customization permissions to do this.
Navigate to Ideas → Overview.
Click the pencil icon next to the name of the ideas portal you wish to edit to access its portal settings.
Within portal settings, navigate to Overview → General and check the box by Enable spam filter.
Once enabled, the spam filter scans all new ideas and public comments.
The spam filter is effective at identifying suspicious ideas. But if you do receive spam, read our guide on managing spam for detailed mitigation steps.
Avoid security risks
Though it might be tempting, do not create an email address that forwards to the unique address you see in Ideas via email. It creates a security vulnerability in the following situation:
A corporate email address, such as ideas@example.com, forwards messages to an Ideas via email address.
A public or private ideas portal is in use, and new ideas are visible automatically.
Internal applications allow self-registration for users with corporate email addresses.
In this case, a malicious user can register for an internal application with ideas@example.com, trigger a registration email, and have that email published as an idea. They can then view the idea and use the registration content to create an internal account.
If you use an address on your domain for idea submission, reduce this risk:
Configure your portal as submit-only, or
Set the default idea visibility to Not visible for every user type, so no forwarded email appears automatically in the portal.