We know how important it is to keep the Aha! service reliable, so we operate active-active from multiple distributed data centers and maintain a real-time, streaming replica of all customer data on separate hardware. In addition, we maintain hourly backups in a geographically separate data center. Read more about our security and reliability in our Security overview.
What about when one of your users deletes a feature or release by mistake? In this instance, you may need to restore data that is specific to your account.
Complete account backup
Enterprise+ customers have the option to export a full JSON backup file of their Aha! environment to store themselves. This backup includes all strategy, releases, ideas, features, and comment data. It is intended to be used for IT administrators that have security policies requiring backups of all business applications. The option is located under Settings ⚙️> Account > Complete account backup.