Aha! operates active-active from multiple distributed data centers and maintains a real-time, streaming replica of all customer data on separate hardware. In addition, we maintain hourly backups in a geographically separate data center. You can read more about our security and reliability in our security overview.
If you would like to maintain your own backup of your Aha! account, you can do so through the Enterprise+ complete account backup.
Complete account backup
Enterprise+ customers have the option to export a full JSON backup file of their Aha! environment to store themselves. This backup includes all strategy, releases, ideas, features, and comment data. It is intended to be used for IT administrators that have security policies requiring backups of all business applications.
The backup includes all data in your Aha! account except:
- Integration configuration or record links
- Saved view configuration
- User passwords
Click the Start backup button to start a backup and the Download button to download any backup.