Troubleshoot Jira error messages

 Please refer to the articles below to troubleshoot the following Jira error messages. Do not hesitate to contact us at support@aha.io if you need any assistance. 

  • "Event ‘installed’ failed due to an unhandled error" - Link
  • "Remote error for 'create_feature': Unhandled error: STATUS=500" - Link
  • "Did not create new issue 'PROJECT_NAME-1234', no matching parent record found" - Link
  • "Configuration error for 'installed': getaddrinfo: Name or service not known" or "execution expired" - Link
  • "Field 'FixVersions' cannot be set. It is not on the appropriate screen, or unknown." - Link
  • "FixVersions: Version id '####' is not valid" - Link
  • "Remote error for 'installed': Authentication failed: 401" - Link
  • 401 authentication error — with correct Jira credentials - Link
  • 403 authentication error when integrating Jira via Connect integration with multiple servers - Link
  • "Remote error for ‘create_feature’. Data not accepted: summary: Field ‘xxxxxx’ cannot be set." - Link
  • "Data not accepted: customfield_xxxxx: Field 'customfield_xxxxx" cannot be set. It is not on the appropriate screen, or unknown." - Link
  • "Data not accepted: assignee: User 'email@address.here' cannot be assigned issues" - Link
  • "Remote error for ‘create_feature’: Data not accepted: components: Component/s is required." Link
  • "Remote error for "create_feature': Data not accepted: <custom field>: <Custom field> name xxxxxx is not valid" Link
  • "Remote error for ‘create_feature’. Integration needs to be reconfigured: issue types have changed, can’t find issue type - Link
  • "Remote error for ‘create_feature’. Data not accepted: fixVersions: Version id ‘xxxxx’ is not valid." Link
  • "Remote error for 'create_feature': Data not accepted: customfield_xxxxx: Operation value must be a string" Link
  • "Remote error for 'create_feature': Unhandled error: STATUS=404 BODY" Link
  • "Remote error for 'update_feature': Unhandled error: STATUS=404 BODY={"errorMessages":["Issue Does Not Exist"],"errors":{}}" Link
  • "Remote error for 'update_feature': Unhandled error: STATUS=404 BODY={"errorMessages":["No issue link type with name 'Relates' found."],"errors":{}}" Link
  • "Remote error for 'installed': Unhandled error: STATUS=405" Link
  • "Remote error for 'installed': Unhandled error: STATUS=302" Link

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