Users of the Zendesk integration occasionally report seeing instability where they are unable to link Zendesk tickets to existing Aha! ideas or create new ideas. This usually occurs after the integration has been set up and working successfully for a period of time so it seems like a random event.
When this occurs, logging out of Zendesk and then logging back in typically resolves the problem. If the problem persists, please contact Aha! support.