We know how important it is to keep the Aha! service reliable, so we operate active-active from multiple distributed data centers and maintain a real-time, streaming replica of all customer data on separate hardware. In addition, we maintain hourly backups in a geographically separate data center. Read more about our security and reliability in our Security overview.
What about when one of your users deletes a feature or release by mistake? In this instance, you may need to restore data that is specific to your account.
Save an Excel or CSV file
Almost all data in Aha! can be exported as an Excel or CSV file, allowing customers to easily backup their most important data. Simply open Roadmaps > List, select the data you wish to export through the Add data button, and then click the More options button to export the list as an Excel or CSV file.
Note: Exporting will strip the formatting from any formatted text, such as a feature description or comments on an Aha! record. To avoid this, you can add HTML formatting back in when preparing to import into Aha!, or copy directly from a text field and paste elsewhere.