We know how important it is to keep Aha! service reliable and so we operate active-active from multiple, distributed data centers and maintain a real-time, streaming replica of all customer data on separate hardware. In addition, we maintain hourly backups in a geographically separate data center. Read more about our security and reliability here.
What about when one of your users deletes a feature or release by mistake? In this instance, you may need to restore data specific to your account. We provide two options for backing up your data locally. The first, exporting data you've selected by saving to a CSV file, is available in every account. The second, Account backup and export, is available to Enterprise+ customers. See pricing for more details.
Save as CSV
Features and Ideas can be exported from Aha! as a CSV file, allowing customers to easily backup their most important data. To learn more about customizing what you export, please read Publish, save or export Features List (and requirements) views. Note, you determine what data is exported as a CSV file, by adding columns to enhance the data set and selecting filters to refine results.
Complete account backup
(Enterprise+ Only) Complete account backup allows the most diligent IT administrators to rest easily, Enterprise+ customers have the option to export a full JSON backup file of their Aha! environment to store themselves. This backup includes all strategy, release, ideas, features, and comment data.