The problem is that the webhook URL is incorrect or is not implemented at all.
The webhook is required for the integration to be two-way, it is added to JIRA and communicates JIRA updates back to Aha!
To configure the webhook:
- The webhook is located at the bottom of the integration configuration page in Aha! Locate the webhook in Aha! and copy the entire string.
- The permissions of the Aha! user identified next to "Webhook will run as user:" will define the permissions that the webhook runs as in Aha! Only one webhook is required per JIRA instance, but if the user the webhook is running as has limited access in Aha! the webhook will only update Aha! accordingly.