A public portal provides an ideas forum that is open to anyone who is given the public URL. Since public portals can be indexed by search engines, it can also help users and prospects find your service.
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Public ideas portal users
Users may register one of two ways: by clicking on the Log in/Sign up link or by entering an idea where they will be prompted for an email address.
Ideas submitted by users are publicly visible by default, but don't worry, we provide options to filter for spam.
If the portal has been configured to include specific domains, any ideas submitted by users who register with that domain will automatically be marked private. Private ideas are not visible to any users who are not logged in as an employee or partner. To restrict a public portal to specific domains, navigate to Settings ⚙️> Account > Configure ideas portals, select a portal, and add domains to Employee/Partner emails. Click Update all portal settings to save your changes.
Public portals are useful for teams that want to provide a way for anyone to provide feedback but also to encourage voting and discussion to help with prioritization. All users will be able to submit ideas, see what else has been suggested, vote and comment on ideas and follow ideas. By following ideas, a user will be notified when it has been implemented.
Once a user logs in, submitting ideas is easy. Simply click Add a New Idea. When a user is done, they may also log out of the portal.
Searching for ideas
Users can search for pre-existing ideas before submitting their own — and if they find one, they can vote, comment, and subscribe to it. This helps you avoid duplicate ideas that you have to merge in the future.
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