Import data from a CSV file

One of the first steps for getting up and running with Aha! for Product is to seed your account with your own data. The Aha! for Product CSV import functionality makes this easy.

To start importing your information into Aha! for Product, first navigate to the product or product line for which you want to import. Then select Settings > Product > Import from CSV. Follow the steps listed below. You must be a product owner in Aha! for Product to use the import functionality. 

1. Select the type of information you would like to import

  • Features
  • Goals
  • Ideas
  • Idea portal users
  • Initiatives
  • Master features
  • Products
  • Releases
  • Users
  • Custom table records (Enterprise+ only)

Items to note when importing

  • Initiatives, goals, and custom table records can be imported to a product line.
  • When importing features, you may also import your requirements' names and descriptions, if applicable.
  • When importing ideas or features, you may also import scorecard metrics. If you leave a metric blank, a score of zero will be imported for that metric. If you set a metric value above or below the metric's range, the import will error. 
  • You may also update your Aha! for Product data when importing.
  • To import master features, you must have them enabled for the product you are importing to. Enabling master features requires product owner access and is done through Settings > Workspace > Configure.
  • Importing idea portal users also requires an administrator with customization privileges.
  • Importing users requires an administrator with billing privileges. Enterprise+ customers can also assign paid seat groups to users upon import.  You also have the option to choose whether or not to send those users an email invitation to the Aha! for Product account.
  • If the total users being imported exceeds the account's available paid seats, every user will still be imported so that Aha! for Product administrators can activate/deactivate the users as needed.


2. Choose the release, product, product line, or ideas portal

Select where you want to add the information. The selection available depends on your choice in step 1. 


Note: If you are importing new features, they will be associated with the release that is selected in this step. If you are updating existing features, it is possible to update the features' release by including a column named "release" in your CSV file. You can then use the Release ID or Release reference fields to specify the desired release you wish to move your features to when importing. The Release column in your CSV should be mapped to the Release Aha! for Product field in the final step of the import process.

3. Prepare your CSV file We know that importing information into a new tool can be painful. That’s why we have provided templates and guides to make this process as easy as possible. Click the What fields can I import? button and take a moment to review the supported fields for your product. We have also provided a template you can use by clicking Download template CSV.

Note: If you are importing fields that have values already configured in Aha! for Product you should ensure that the data that's in your CSV file will match. Otherwise you will get an error on import. Examples of these fields are feature status fields, the Created_by field or pre-defined custom fields. 

Date format: Please be sure to convert any dates to YYYY-MM-DD format before importing.


4. Upload your CSV file

When you upload your CSV file, you will be prompted to map the Aha! for Product fields to your fields. After you confirm the right column headings, click the Import button. The import will happen automatically; when it is complete, you will see a confirmation message with a link to the location of your newly created Aha! for Product data. If there are any errors during the import, an error message will be displayed with instructions on how to correct the problem.


Your import was successful. You can add more information or view the information in Aha! for Product that was just added.


File format issues

The Import from CSV feature only supports files which have UTF-8 encoding. UTF-8 encoding supports all writing systems around the world, including special Asian and European characters. However, there are some characters that are often found in exports from bug tracking systems that are not valid for UTF-8. In that case, you may see this error message during the import:

CSV file is invalid: invalid byte sequence in UTF-8

The most common cause for this message is the existence of curly quotation marks and apostrophes often with text that was created in MS Word or Outlook. There are two ways to convert your CSV file to UTF-8 encoding:

  1. If you are using Windows, you can get Excel to save in UTF-8 encoding. Visit this link for instructions:
  2. If you are using Excel on a Mac, you can save as MS-DOS Comma separated. This will convert to 7-bit ASCII, which is compatible with UTF-8.

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