Email notifications are sent from Aha! to keep you updated on all the changes made by others to records within your account. As a busy product manager with a productive team, your inbox may be flooded with emails of updates from Aha! To receive email notifications, you must be enrolled as a watcher or participant on records. You can control the frequency of emails you receive about those records by updating your email notification preferences. At each product level, you can set to be emailed instantly, hourly, daily or not at all. You can also customize notifications on records you are actively or passively involved in.
Enroll in notifications
There are two levels of record activity you can be set to receive notifications for -- Watcher and Participant.
Watchers are users who have been set to follow updates added to a record and can be set for the following:
- Products and Product Lines > Overview, Notes
- Strategy > Vision, Business Model, Personas, Competitors, Goals, Initiatives
Notifications a watcher is set to receive depend on the level they are watching. Aha! users with the appropriate rights can add themselves as a watcher, be added by others through the Watchers field on a record, or be @ mentioned in a description field. Additionally, the creator of a record is set to be a watcher for that record by default. You can remove yourself as a watcher by editing the watcher field on the record, or manage your watches in bulk through Settings > Personal > Profile > Notifications and then clicking on the "Watching" tab.
Participants are users who have been directly involved with the record through assignment or subscription to the comment thread. You can subscribe yourself to a comment thread by adding a comment, or another user can subscribe you to the thread by @ mentioning you in a comment. To remove yourself as a participant from a record, you can click the "unsubscribe" link in the bottom corner of the comment thread or assign the record to another user. You can manage your participant comment subscriptions in bulk through Settings > Personal > Profile > Notifications and then clicking on the "Participating" tab.
Set your notification preferences
Notification preferences are managed at the product level from Settings > Personal > Profile> Notifications. The "Preferences" tab allows you to set the frequency of notification levels to instant, hourly, daily, or none. Notification settings can be made at the product level or set at the product line level and inherited by the nested products. Notification digests sent for hourly and daily updates are grouped by product, the same way preferences are set.
Instant notifications send emails within 10 minutes of a record being updated. Instant emails are record-specific but show all the changes made to that record within that 10-minute delay. Changes to non-comment records will highlight the changed values in yellow.
Hourly notifications send email digests for changes made across product records over the last 60 minutes. They are triggered on the hour.
Daily notifications send email digests for changes made across product records over the last 24 hours. Daily emails are triggered at 9:00 pm Pacific.
Users can also subscribe to receive weekly summary emails for products. This is managed separately from watchers or participants but is a great way to get an overview of what's going on in a product. To receive the weekly summary email, select the checkbox next to "Send" under the "Weekly summary email" column. Those with non-inherited explicitly set product owner permissions are enrolled to receive the weekly summary email by default.
Admin users in Aha! can set notification preferences and update watcher/participant subscriptions for other account users by clicking "Switch user" at the top of the Settings > Personal > Profile > Notifications screen.
Note: Emails for To-do records are not impacted by preferences. They are always sent instantly. Comment thread subscriptions on to-do records go off the participant preferences and can be edited through the participation settings.
Note: Emailing watchers through the "Email watchers" link on a record will email each watcher based on the preferences they have set.